Refund Policy

Last updated: 21 September 2026

The short version

If you buy the Library unlock and it isn't for you, we'll refund you. No hoops.

Money-back guarantee

• You may request a full refund within 14 days of purchase, for any reason.
• Refunds are issued by our merchant of record — the seller of record for your purchase, identified at checkout and named on your receipt — back to your original payment method. Processing typically takes a few business days once approved.
• After a refund, the purchased entitlement (e.g. the Library unlock) is removed from your account. Your free access, progress, and medals are unaffected.

How to request a refund

Email support@zavija.com from the account you purchased with, and include your order reference (it's on your receipt email). That's all we need — you don't have to explain why.

You can also start the request from inside the game: Settings → Request a refund, which fills in your order details for you.

We aim to action refund requests within 2 business days. Some receipts also offer a self-service refund option from our merchant of record; where it's available it works, but it isn't offered on every purchase, so email is the route we guarantee.

If anything has gone wrong with a purchase, please email us before contacting your bank — we can almost always sort it out faster than a card dispute can.

Your statutory rights

Nothing in this policy limits your mandatory rights as a consumer, including any right of withdrawal/retracto under Chilean consumer-protection law (Ley N° 19.496) or, where applicable, EU consumer law. Where a statutory right gives you more than this policy, the statutory right prevails.

Subscriptions

We don't sell subscriptions today. If we ever do, you'll be able to cancel any time effective at the end of the current paid period, and this page will be updated with the details first.

Questions

support@zavija.com. We're happy to help.